Over 22,000 Aiper Elite Pro robotic pool cleaners were recalled on July 10th, 2023, by the United States Consumer Product Safety Commission due to overheating that lead to burn and fire risks.

Recall Alert

Overview

Product: Aiper Elite Pro GS100 Cordless Robotic Pool Vacuum Cleaners
Manufacturer: Shenzhen Aiper Intelligent, LLC
Reason for Recall: Battery overheating leading to potential burn and fire hazards
Recall Date: July 10, 2023
Affected Units: Approximately 22,000 units sold in the U.S., with additional units sold in Canada and Mexico

Recall Announcement

On July 10, 2023, Shenzhen Aiper Intelligent, LLC, issued a recall for the Aiper Elite Pro GS100 Cordless Robotic Pool Vacuum Cleaners due to a significant safety risk. Following this, the U.S. Consumer Product Safety Commission (CPSC) released an official recall alert on August 24, 2023. The recall was driven by multiple reports indicating that the vacuums could pose burn and fire hazards.

The Hazard

The primary issue is that the battery inside the Aiper Elite Pro can overheat, leading to potential burns and fires. This can occur if the charging cord is improperly inserted into the charging port or if an incorrect adapter is used. Reports have indicated that under these conditions, the battery can overheat, short circuit, smoke, or spark. There have been 17 reported incidents of overheating and one minor burn injury, but no property damage has been reported.

Identifying the Recalled Product

This recall affects the Aiper Elite Pro cordless robotic pool vacuum cleaners with the model number GS100. To determine if your unit is affected, look for the model name and number on the label attached to the bottom of the vacuum. The Aiper Elite Pro is dark gray, has the "Aiper" brand name printed on the top/front, weighs 11.2 pounds, and measures approximately 15.9 x 14.2 x 10 inches. For visual identification, refer to the recall notice posted by the CPSC or contact Aiper for further assistance.

Distribution and Sales

The recalled vacuums were sold online through various retailers, including:

• Aiper
• Amazon
• Cocktail Pool
• Factory Pure
• My Robot Direct
• Wellbots
• US Poolsite

These units were available for purchase from January 2023 through May 2023, priced between $600 and $800.

Customer Action and Remedies

If you own one of the recalled pool vacuums, it is crucial to stop using it immediately. Aiper is offering a free replacement with the Aiper Seagull Pro robotic pool cleaner. To receive your replacement, you must fill out a recall form with your name, email, order number, order channel, and new mailing address. Proof of purchase (e.g., screenshots of orders, receipts, invoices) is also required.

After submitting the form, Aiper will provide a free return label for sending back the recalled unit. Within seven days of receiving the returned Elite Pro, Aiper will ship the replacement product.

Contact Information

For more information or to process your recall claim, you can contact Aiper through the following:

• Toll-Free: 888-968-0666 (9 a.m. to 9 p.m. ET, Monday to Friday)
• Email: recall@aiper.com
• Website: Aiper Recall Page

Additionally, detailed information about the recall can be found on the CPSC website under recall number 23-784.

Aiper’s Market Position

Aiper is known for being a leading seller of cordless robotic pool vacuums. While the recall of the Elite Pro GS100 model highlights some critical safety concerns, Aiper continues to be a prominent player in the market, with a range of products designed to offer automated pool cleaning solutions.

Broader Issues with Aiper Pool Robots

Battery and Power Issues

Aiper robotic pool cleaners, especially the Seagull models, have faced several challenges reported by users. A common issue revolves around the battery and power systems. Many users have experienced problems with the robots not charging properly, taking longer than expected to charge, or failing to turn on even after a full charge. Symptoms of these issues often include flashing lights or a complete lack of response when attempting to start the unit.

Malfunctioning LEDs

LED malfunctioning is another reported issue. For instance, users of the Seagull SE model have noted that the LED lights stop working after limited use, and the device itself fails to start. These problems are sometimes signified by red or blue flashing lights, or no lights at all, indicating a failure to charge or start.

Movement and Functionality

Movement and functionality problems have also been significant concerns. Some users report that their cleaners move in only one direction, get stuck at the pool's edge, or fail to clean effectively even when moving. This includes issues with climbing walls or stairs and adequately cleaning the pool floor. In several cases, the control knobs on these devices have been reported as hard to turn or unresponsive.

Customer Support Experiences

Customer support experiences with Aiper have been mixed. While some users find Aiper responsive and helpful, others report difficulties in getting timely support or replacements for defective units. This inconsistency can impact overall satisfaction with the product.

Conclusion

While Aiper robotic pool cleaners offer the convenience of automated pool cleaning, they have been subject to various issues related to charging, functionality, and customer support. The recent recall of the Aiper Elite Pro GS100 Cordless Robotic Pool Vacuum Cleaners underscores the importance of addressing these issues promptly. Customers who own this model should take immediate action to ensure their safety by following the recall process and obtaining a replacement unit.

For the latest updates and further details, customers are encouraged to visit the Aiper website or contact their support team directly. Staying informed and proactive is key to enjoying the benefits of Aiper’s innovative pool cleaning solutions without compromising safety.